🌍 Internet from the moment you land.
⚡ Buy and activate instantly from wherever you are.
📲 Multiple profiles with different numbers and data plans on the same device.
🚀 High-speed 5G internet.
📶 100% guaranteed signal.
💬 You keep the same WhatsApp number.
🧾 Free from tedious contracts and no surprises on your bill.
🌍 Internet from the moment you land.
⚡ Buy and activate instantly from anywhere.
📲 Multiple profiles with different numbers and data plans on the same device.
🚀 High-speed 5G internet.
📶 100% guaranteed signal.
💬 You keep the same WhatsApp number.
🧾 Free of tedious contracts and no surprises on your bill.
We recommend disabling automatic synchronization for any clouds you may have on your cell phone to avoid unintentional data usage. Such as iCloud, Google
Drive, Dropbox. Photos, among others.
To check data usage, you need to reset the usage or your statistics on the day you depart from your home country. Follow the route below depending on your operating system.
Settings / Cellular Network / Cellular Data / Scroll to the bottom and click on the Reset Statistics option
Learn the step-by-step process with our video tutorial
by clicking HERE
Settings / System / Connections / Data usage / Scroll and disable applications that consume data in the background and that you don't want to consume your plan.
Learn the step-by-step process with our video tutorial
by clicking HERE
🔔 Remember that your device must have open bands and should not have any type of lock by the operator.
📶 Our plans require enabling the data roaming function of the Conecty SIM/eSIM for plan connection. Don't worry, this doesn't generate any extra cost.
📞 Not all of our plans come with an assigned line number. Remember to ask your Conecty advisor about the plans that do include a line.
🗓️ You can purchase your plan up to 3 months before your trip.
📲 The SIM/eSIM does not expire, so you can recharge it for future trips within the next 12 months.
🌐 The eSIM QR can be scanned up to 5 times as long as it is done on the same device.
Remember that we have a specialized support team, so if you have any concerns, do not hesitate to write to us so that your entire Conecty experience is perfect. (+57) 3052555249
We know that many questions arise before traveling. That's why we prepared these quick answers to help you understand everything about your eSIM and your international connection.
-New location:Bogotá:El Dorado Airport, national departures area.
Operating hours:
Monday to Friday 7:00 a.m. - 9:00 p.m.
Saturday 7:00 a.m. - 8:00 p.m.
Sunday and holidays 8:00 a.m. - 6:00 p.m.
-Offices:Medellín:Cl. 6 Sur 43a 96 Barrio Poblado
Operating hours: 9:00 a.m. - 6:00 p.m.
An eSIM, also known as a virtual SIM or virtual chip, is the digital evolution of the classic SIM cards we all know. It works thanks to a microchip that is already installed in your mobile phone.
Setting up your Conecty eSIM is very simple; you just need to scan the QR code that we will send to your email. After that, depending on your phone and its operating system, you can configure your virtual SIM by following a series of steps, which include choosing your eSIM for data only and deciding whether it will function as your main line or travel line.
If you already have your eSIM and need to know how to configure it, you can follow the instructions for eSIM for iPhone and Virtual SIM for Samsung.
You can check your data usage by following this path on your device:
If you have iOS / iPhoneGo to Settings / Cellular or Mobile Data *Note: when you are in Cellular, scroll down to see which apps are consuming mobile data. You can also view a video step-by-step byclicking hereIf you have AndroidGo to Settings / Settings > Connections > Data usage
*Note: When you are in Data usage, go to Mobile data usage to see which apps are consuming mobile data. You can also view a video step-by-step byclicking hereImportant:For this check to be valid, you need to reset the usage or statistics on the day you depart from your country of origin. Also remember to deactivate the automatic synchronization of the different apps you have on your device to avoid involuntary consumption
- If you have a Physical SIM card or eSIM from the US and want to validate the assigned number, you must dial #686# and it will tell you your assigned number.
- If you have a Physical SIM card for Europe that includes coverage in Switzerland and Turkey, you can validate it by dialing *138# and it will tell you your assigned number.
- If you have a SIM or eSIM from other destinations, you must contact our expert team, who will tell you whether or not it has an assigned number.
There's nothing better than traveling with family and/or friends! When you travel in a group or have multiple devices to connect to the internet, it's essential to have enough Gigabytes so you don't run out of connection. That's why we invite you to take our QUIZ to find out the ideal plan for your trip and needs.
Please note that not all SIMs or eSIMs in our portfolio will allow you to share internet with other devices, so it is essential that you review the terms and conditions of each product at the time of purchase.
If you want to share data from your mobile device to another device, follow these steps:
Go to the Settings option on your device. Then, go to Wi-Fi & mobile networks. Choose the recently configured Wi-Fi network. Set a password and you will then be able to share internet with another cell phone.
If your device is Android, these are the steps you should follow:
Go to the Settings option on your phone. Then, go to Network & internet. Select Hotspot & tethering. Tap the Wi-Fi hotspot option and configure the name and password. Finally, toggle the button to share internet. If the device you are using is an iPhone, you must perform the following configuration:
Go to the Settings option on your iPhone. Then, select Cellular. Click on Personal Hotspot. The next step is to activate the Allow Others to Join option. Finally, configure the Wi-Fi password and you will then be able to share data. Remember that the more devices are connected, the slower the network access will be and your data will be consumed more quickly
Your messaging or calling apps like WhatsApp and Telegram will not be affected. However, depending on the destination, you may have a number assigned to your plan, especially for receiving calls or subscribing to certain applications. This will not affect any apps linked to your home country's number. Also, remember that this is not a permanent change; it's only while you are using your Conecty SIM/eSIM.
Queremos que todos nuestros usuarios disfruten de la mejor conexión. Por eso, nuestros planes ilimitados cuentan con una Política de Uso Justo. Si tu consumo es excepcionalmente alto, el operador podría reducir tu velocidad de forma temporal para equilibrar la red. ¡No te preocupes! A la medianoche tu velocidad habitual se restablece automáticamente.
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