Internet from the moment you land.
Buy and activate instantly from wherever you are.
Multiple profiles with different numbers and data plans on the same device.
High-speed 4G LTE internet.
100% guaranteed signal.
You keep the same WhatsApp number.
Free from tedious contracts and no surprises on your bill.
Before starting the installation process, keep in mind that you must be connected to a stable Wi-Fi network (you cannot be connected to another phone's network in "internet sharing" mode) and your device cannot be in airplane mode.
Check that your phone is compatible with eSIM technology.
Check your email, the same one you provided during the purchase process. There you will find the QR code (eSIM) and instructions for use.
Scan the code from your phone and get ready to follow the installation and activation steps.
Select the new Connecty eSIM as your default. You're now ready to browse.
The eSIM can only be installed once; if you remove it from your device, you will not be able to install it again.
We recommend disabling automatic syncing from the various cloud services you may have on your phone to avoid unintentional data usage. These include services like iCloud and Google Cloud.
Drive, Dropbox. Photos, among others.
To check your data usage, you need to reset your usage statistics to the day you leave your home country. Follow the steps below, depending on your operating system.
Settings / Cellular Network / Cellular Data / Scroll to the bottom and click on the Reset Stats option
Learn how to do it step by step with our video tutorial.
by clicking HERE
Settings / Connections / Data usage / Slide and disable the apps that consume data in the background and that you don't want to use up your plan.
Learn how to do it step by step with our video tutorial.
by clicking HERE
🔔 Remember that your device must have open bands and must not have any type of lock from the operator.
🛑 If you are traveling to Turkey, you must install the eSIM QR code before your trip. By law, installing new eSIMs is not permitted within the country.
📶 Our plans require you to enable the Connecty SIM/eSIM data roaming feature for the plan to work. Don't worry, this doesn't incur any extra costs.
📞 Not all of our plans include an assigned phone number. Remember to ask your Connecty advisor about the plans that do include a phone line.
🗓️ You can purchase your plan up to 3 months before your trip.
📲 The SIM/eSIM does not expire, so you can top it up for future trips within the next 12 months.
🌐 The eSIM QR code can be read up to 5 times as long as it is done on the same device.
📋 Apply fair use of data policy.
Remember that we have a dedicated support team, so if you have any questions, don't hesitate to contact us to ensure your Conecty experience is perfect. (+57) 3052555249
We know that many questions arise before traveling. That's why we prepared these quick answers to help you understand everything about your eSIM and your international connection.
-New location:Bogotá:El Dorado Airport, national departures area.
Operating hours:
Monday to Friday 7:00 a.m. - 9:00 p.m.
Saturday 7:00 a.m. - 8:00 p.m.
Sunday and holidays 8:00 a.m. - 6:00 p.m.
-Offices:Medellín:Cl. 6 Sur 43a 96 Barrio Poblado
Operating hours: 9:00 a.m. - 6:00 p.m.
An eSIM, also known as a virtual SIM or virtual chip, is the digital evolution of the classic SIM cards we all know. It works thanks to a microchip that is already installed in your mobile phone.
Setting up your Conecty eSIM is very simple; you just need to scan the QR code that we will send to your email. After that, depending on your phone and its operating system, you can configure your virtual SIM by following a series of steps, which include choosing your eSIM for data only and deciding whether it will function as your main line or travel line.
If you already have your eSIM and need to know how to configure it, you can follow the instructions for eSIM for iPhone and Virtual SIM for Samsung.
You can check your data usage by following this path on your device:
If you have iOS / iPhoneGo to Settings / Cellular or Mobile Data *Note: when you are in Cellular, scroll down to see which apps are consuming mobile data. You can also view a video step-by-step byclicking hereIf you have AndroidGo to Settings / Settings > Connections > Data usage
*Note: When you are in Data usage, go to Mobile data usage to see which apps are consuming mobile data. You can also view a video step-by-step byclicking hereImportant:For this check to be valid, you need to reset the usage or statistics on the day you depart from your country of origin. Also remember to deactivate the automatic synchronization of the different apps you have on your device to avoid involuntary consumption
- If you have a Physical SIM card or eSIM from the US and want to validate the assigned number, you must dial #686# and it will tell you your assigned number.
- If you have a Physical SIM card for Europe that includes coverage in Switzerland and Turkey, you can validate it by dialing *138# and it will tell you your assigned number.
- If you have a SIM or eSIM from other destinations, you must contact our expert team, who will tell you whether or not it has an assigned number.
There's nothing better than traveling with family and/or friends! When you travel in a group or have multiple devices to connect to the internet, it's essential to have enough Gigabytes so you don't run out of connection. That's why we invite you to take our QUIZ to find out the ideal plan for your trip and needs.
Please note that not all SIMs or eSIMs in our portfolio will allow you to share internet with other devices, so it is essential that you review the terms and conditions of each product at the time of purchase.
If you want to share data from your mobile device to another device, follow these steps:
Go to the Settings option on your device. Then, go to Wi-Fi & mobile networks. Choose the recently configured Wi-Fi network. Set a password and you will then be able to share internet with another cell phone.
If your device is Android, these are the steps you should follow:
Go to the Settings option on your phone. Then, go to Network & internet. Select Hotspot & tethering. Tap the Wi-Fi hotspot option and configure the name and password. Finally, toggle the button to share internet. If the device you are using is an iPhone, you must perform the following configuration:
Go to the Settings option on your iPhone. Then, select Cellular. Click on Personal Hotspot. The next step is to activate the Allow Others to Join option. Finally, configure the Wi-Fi password and you will then be able to share data. Remember that the more devices are connected, the slower the network access will be and your data will be consumed more quickly
Your messaging or calling apps like WhatsApp and Telegram will not be affected. However, depending on the destination, you may have a number assigned to your plan, especially for receiving calls or subscribing to certain applications. This will not affect any apps linked to your home country's number. Also, remember that this is not a permanent change; it's only while you are using your Conecty SIM/eSIM.
Queremos que todos nuestros usuarios disfruten de la mejor conexión. Por eso, nuestros planes ilimitados cuentan con una Política de Uso Justo. Si tu consumo es excepcionalmente alto, el operador podría reducir tu velocidad de forma temporal para equilibrar la red. ¡No te preocupes! A la medianoche tu velocidad habitual se restablece automáticamente.
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