Your mobile device must have unlocked bands and support 4G/5G browsing. If your phone is an iPhone or Samsung model from 2014 or later, it will browse correctly on the carrier's networks.
Enabling data roaming on your phone is required for the plan to work correctly. This activation allows the SIM card to connect to the networks in the destination country. This does NOT incur any extra costs.
This SIM card does not have an assigned number , therefore, calls cannot be made or received (only through specialized applications).
The plan will be valid until the contracted amount of data is consumed or until the number of days of the plan (validity) is completed .
SIM card activation takes place according to the date indicated and the type of plan purchased. Please keep this in mind.
A) If you travel for fewer days than the amount included in the package, the plan is activated one day before your trip.
B) If you travel for the same number of days as the validity of your package, the SIM will be activated on the same day as your trip.
If your phone is dual SIM, the Connecty SIM must be the only one inside the phone in the main slot.
If your flight itinerary changes, you must notify us at least two days in advance.
The dollar value will be equivalent to the day the purchase is made.
Remember that we have a dedicated support team, so if you have any questions, don't hesitate to contact us to ensure your Conecty experience is perfect. (+57) 3052555249
