Soporte y ayuda Conecty
Everything you need to know about our SIM card and eSIM for traveling the world
Being without internet during your international trip is a non-negotiable ! We understand!And to answer all your questions before you buy an international SIM , we've compiled frequently asked questions from over 250,000 travelers who have already used it. Our SIMS CONNECTY have been around for 9 years, and we're sure they'll be of great help to you.
¿Cómo consultar el saldo?
You can check your data usage by following this path on your device:
If you have iOS / iPhone
Go to Settings / Cellular network or Mobile data
*Note: When you're on Cellular Network, scroll down to see which apps are using mobile data. You can also view the step-by-step video by clicking here.
If you have Android Go to Settings > Connections > Data Usage *Note: When you're in Data Usage, go to Mobile Data Usage to see which apps are using mobile data. You can also view the step-by-step video by clicking here.
Important: For this query to be valid, you must reset your data usage or statistics to the day you leave your home country. Also, remember to disable automatic syncing for the various apps on your device to avoid unintentional data charges.
If you have iOS / iPhone
Go to Settings / Cellular network or Mobile data
*Note: When you're on Cellular Network, scroll down to see which apps are using mobile data. You can also view the step-by-step video by clicking here.
If you have Android Go to Settings > Connections > Data Usage *Note: When you're in Data Usage, go to Mobile Data Usage to see which apps are using mobile data. You can also view the step-by-step video by clicking here.
Important: For this query to be valid, you must reset your data usage or statistics to the day you leave your home country. Also, remember to disable automatic syncing for the various apps on your device to avoid unintentional data charges.
¿Cómo saber mi número asignado?
If you have a physical SIM card or eSIM from the USA and wish to validate the assigned number, you must dial #686# and it will tell you your assigned number.
-If you have a physical SIM card for Europe and it includes coverage in Switzerland and Turkey, you can validate it by dialing *138# and it will tell you your assigned number.
-If it is a physical SIM card from the European Union or an eSIM, it can only be validated with the support area.
-If your plan is data only, the operator does not assign a telephone line.
-If you have a physical SIM card for Europe and it includes coverage in Switzerland and Turkey, you can validate it by dialing *138# and it will tell you your assigned number.
-If it is a physical SIM card from the European Union or an eSIM, it can only be validated with the support area.
-If your plan is data only, the operator does not assign a telephone line.
What are my customer service options if I have a problem or question?
Our customer service channels will be available 7 days a week and in Spanish, and you can also contact us in the following ways
-Phone call: (+57) 3052555249
-Email address: info@conecty.co
-WhatsApp Chat: (+57) 3052555249
-Phone call: (+57) 3052555249
-Email address: info@conecty.co
-WhatsApp Chat: (+57) 3052555249
How can I call Colombia from the US?
-To landlines: 011 + 57 + 60 + city code + landline phone number
Example: 011 57 60 422222
-To cell phones: 011 + 57 + cell phone number Example: 011 57 3052555249
-To cell phones: 011 + 57 + cell phone number Example: 011 57 3052555249
What should I do if I lose my SIM card during my trip?
USA: If the plan is still active, we need to verify that your device is compatible with the eSIM function. To do this, dial *#06# and send us the information displayed on the screen (EID + IMEI). This will allow us to transfer the plan for a fee of $5 USD (this entire process is handled by our support team).
For other destinations: plan transfers are not possible; you must purchase a new plan using eSIM technology. Please note that there is a list of compatible devices for this technology. What types of devices are compatible with eSIM?
For other destinations: plan transfers are not possible; you must purchase a new plan using eSIM technology. Please note that there is a list of compatible devices for this technology. What types of devices are compatible with eSIM?
What other types of services does Conecty offer?
We want your travel experience to be complete and for you to enjoy every second to the fullest, that's why we have these #TravelMusts for you
-Travel insurance:
Return with memories, not worries! Secure your trip and get assistance in case of accident or illness, baggage protection, and legal advice. Get a quote from us and receive the three best options for your trip. Get a quote here
-Power converter (adapter): This is essential for destinations like Europe, Asia, and Africa. See all the options here.
-Power Bank: So you don't run out of power during the best moments of your trip: we have fast-charging portable batteries. See all the options here.
-Travel insurance:
Return with memories, not worries! Secure your trip and get assistance in case of accident or illness, baggage protection, and legal advice. Get a quote from us and receive the three best options for your trip. Get a quote here
-Power converter (adapter): This is essential for destinations like Europe, Asia, and Africa. See all the options here.
-Power Bank: So you don't run out of power during the best moments of your trip: we have fast-charging portable batteries. See all the options here.
What should I do to disable cloud backups to save data?
To avoid unintentional data usage and prevent your plan's data allowance from running out prematurely, we recommend disabling automatic synchronization of the various cloud backup applications installed on your phone (e.g., iCloud, Google Drive, Dropbox, Photos, Documents, etc.).
iPhone Settings > Cellular network > Search and disable
Cloud Drive/Photos/Documents/Dropbox.
Android
Settings > Connections > Mobile networks > Data usage > Find the app and disable it
Drive/photos/documents/Dropbox
iPhone Settings > Cellular network > Search and disable
Cloud Drive/Photos/Documents/Dropbox.
Android
Settings > Connections > Mobile networks > Data usage > Find the app and disable it
Drive/photos/documents/Dropbox
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