Frequently asked questions
Being without internet during your international trip is a non-negotiable ! We understand!And to answer all your questions before you buy an international SIM , we've compiled frequently asked questions from over 250,000 travelers who have already used it. Our SIMS CONNECTY have been around for 9 years, and we're sure they'll be a great help to you.
Is it better to activate roaming with my current operator than to buy an international prepaid SIM/eSIM?
It all depends on the post-paid plan you have with your current operator. For trips of 1, 2, or 3 days, it might work, but for longer trips, there's no doubt that SIMs or eSIMs are the best option. However, we want you to be aware of the following points so you can be an informed user before making a decision:
1. Our prepaid SIMs or eSIMs offer faster browsing speeds than any roaming operator. With Conecty, you can browse in 4G LTE or 5G, which will make all your applications run faster.
2. To browse at these higher speeds, it's also necessary to have a good data allowance. At Conecty, all plans are in GB or unlimited, unlike Roaming where almost all plans are expressed in MB (a smaller unit of measurement than GB), and they offer capacity for low-consumption applications. This means that in a few hours you could consume your daily data limit, or even worse, if it's on-demand, you'll face high charges for your consumption.
3. With Conecty, you are free from tedious contracts. The information is always clear, with no permanence clauses or surprises on your bill.
4. If you need a helping hand to resolve any query, at Conecty we have a team of experts 21 hours a day, 7 days a week. You will receive quick and direct attention; you won't have to spend long hours of your trip talking to a call center, being transferred from line to line, waiting for an agent to help you (if you've experienced this with other services in your home country, you'll perfectly understand this experience).
5. We are experts in International Mobile Communication; this is what we do. That's why our plans operate on the networks of the largest mobile operators in each country, providing better signal and coverage.
1. Our prepaid SIMs or eSIMs offer faster browsing speeds than any roaming operator. With Conecty, you can browse in 4G LTE or 5G, which will make all your applications run faster.
2. To browse at these higher speeds, it's also necessary to have a good data allowance. At Conecty, all plans are in GB or unlimited, unlike Roaming where almost all plans are expressed in MB (a smaller unit of measurement than GB), and they offer capacity for low-consumption applications. This means that in a few hours you could consume your daily data limit, or even worse, if it's on-demand, you'll face high charges for your consumption.
3. With Conecty, you are free from tedious contracts. The information is always clear, with no permanence clauses or surprises on your bill.
4. If you need a helping hand to resolve any query, at Conecty we have a team of experts 21 hours a day, 7 days a week. You will receive quick and direct attention; you won't have to spend long hours of your trip talking to a call center, being transferred from line to line, waiting for an agent to help you (if you've experienced this with other services in your home country, you'll perfectly understand this experience).
5. We are experts in International Mobile Communication; this is what we do. That's why our plans operate on the networks of the largest mobile operators in each country, providing better signal and coverage.
What data plans and rates are available?
Each destination has different pricing options, which may be expressed in GB or unlimited per day. Pricing may also vary depending on the technology your mobile device supports (SIM or eSIM). Therefore, we recommend browsing our main menu under "Shop by Country," where you can find our full range of plans in over 190 destinations worldwide, or "Shop by Technology," where you can find available countries based on your chosen technology. In either menu, you'll find all the necessary information about each plan, including pricing, coverage, data allowance, and validity period.
Does this service work on cruises?
The initial answer would be no, because mobile operators use GSM antennas located on land. However, some cruise ships sailing near the shore may have coverage as they can connect to the antennas' signal, so you would have a signal in ports.
Does this service work on airplanes?
No, you lose the connection to the GSM antennas used by mobile operators on airplanes. Some airlines offer internet service during flights. You can check with the airline you choose for your next destination.
What information or documents should they ask me for at the time of purchase?
At Conecty, we are committed to providing you with a great shopping experience. That's why, in addition to your personal information such as full name, ID number, and address (to manage the shipment in the case of physical SIM cards), it is necessary for you to confirm what mobile device you have (make and model), as this can make your browsing experience positive or negative depending on your phone's technology.
For some plans, it's necessary to share information such as your passport number, IMEI, and EID, as these are used to activate the plan (all this information is confidential and protected by our personal data protection policy). Conecty works with the largest mobile operators in each country (due to the processing of personal databases) or we operate under the respective legislation. This has allowed us to offer the best coverage, signal strength, and speed over the past 10 years.
For some plans, it's necessary to share information such as your passport number, IMEI, and EID, as these are used to activate the plan (all this information is confidential and protected by our personal data protection policy). Conecty works with the largest mobile operators in each country (due to the processing of personal databases) or we operate under the respective legislation. This has allowed us to offer the best coverage, signal strength, and speed over the past 10 years.
How long does it take to receive the SIM or eSIM after making the purchase?
SIM card
Express delivery: You can receive your SIM the same day in Medellín and Bogotá if you make your purchase before 3:00 pm
Nextday deliveries: you can receive your SIM the next day for orders placed before 5:30 pm in Medellín, Bogotá, Barranquilla and Cali. For the rest of the country, shipping time is 2 to 4 business days.
eSIM
You will receive the email with the QR code within approximately 30 minutes to 3 hours. This applies between 5:00 AM and 10:00 PM, Monday through Sunday (we are still working to automate this process so you can receive it in minutes).
Express delivery: You can receive your SIM the same day in Medellín and Bogotá if you make your purchase before 3:00 pm
Nextday deliveries: you can receive your SIM the next day for orders placed before 5:30 pm in Medellín, Bogotá, Barranquilla and Cali. For the rest of the country, shipping time is 2 to 4 business days.
eSIM
You will receive the email with the QR code within approximately 30 minutes to 3 hours. This applies between 5:00 AM and 10:00 PM, Monday through Sunday (we are still working to automate this process so you can receive it in minutes).
Is this website safe to buy from?
Absolutely! On our website, you can shop with peace of mind, knowing that your personal and transactional information is protected. At Conecty, we take every security measure, using secure hypertext transfer protocols (HTTPS) and SSL security certificates.
Is Conecty a reliable brand?
Saying YES would be an easy and obvious way to answer, however we want to give you some information and you will be the one to decide the answer to this question:
- We have been in the market for over 10 years, supporting international travelers who want to stay connected at all times, covering more than 190 destinations worldwide.
-By working with the largest mobile operators in each country, you'll be browsing on the main networks in each destination country.
- We have been in the market for over 10 years, supporting international travelers who want to stay connected at all times, covering more than 190 destinations worldwide.
-By working with the largest mobile operators in each country, you'll be browsing on the main networks in each destination country.
What is the return or refund policy in case of dissatisfaction?
You can find the full details of our policy at the following link
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