Preguntas frecuentes

Todo depende del plan postpago que tengas con tu operador actual, para viajes de 1, 2 ó 3 días puede ser funcional para viajes más largos no hay duda alguna que las SIM o eSIM son la mejor opción, sin embargo queremos que tengas claros los siguientes puntos para que seas un usuario informado antes de tomar una decisión:
1. Nuestras SIM o eSIM prepago te ofrecen velocidades de navegación superiores a las que ofrece cualquier operador de Roaming. Con Conecty podrás navegar en 4G LTE ó 5G, esto permitirá que todas tus aplicaciones funcionen más rápido.
2. Para navegar en estas velocidades superiores también es necesario tener un buen respaldo de datos, en Conecty todos los planes son en GB o ilimitados, a diferencia del Roaming donde casi todos los planes son expresados en MB (menor unidad de medida que las GB), además ofrecen capacidades para aplicaciones de bajo consumo. Esto quiere decir que en pocas horas te puedes consumir tú límite de datos diario o peor aún si es bajo demanda tendrás que enfrentarte a altos cargos por tu consumo.
3.Con Conecty estas libre de tediosos contratos, la información siempre es clara, sin cláusulas de permanencia o sorpresas en tu factura.
4. En caso de que necesites una mano amiga para resolver cualquier duda, en Conecty contamos con un equipo de expertos 21 horas al día, 7 días de la semana. Tendrás una atención rápida y directa, no tendrás que pasar largas horas de tu viaje hablando con un callcenter pasando de línea en línea esperando que un asesor pueda ayudarte (si lo has vivido con otros servicios en tu país de origen, entiendes perfectamente esta experiencia).
5. Somos expertos en Comunicación Móvil Internacional, a esto nos dedicamos, por eso nuestros planes navegan sobre las redes de los más grandes operadores móviles de cada país, teniendo mejor señal y cobertura.

Each destination has different pricing options, which may be expressed in GB or unlimited per day. Pricing may also vary depending on the technology your mobile device supports (SIM or eSIM). Therefore, we recommend browsing our main menu under "Shop by Country," where you can find our full range of plans in over 190 destinations worldwide, or "Shop by Technology," where you can find available countries based on your chosen technology. In either menu, you'll find all the necessary information about each plan, including pricing, coverage, data allowance, and validity period.

The initial answer would be no, because mobile operators use GSM antennas located on land. However, some cruise ships sailing near the shore may have coverage as they can connect to the antennas' signal, so you would have a signal in ports.

No, you lose the connection to the GSM antennas used by mobile operators on airplanes. Some airlines offer internet service during flights. You can check with the airline you choose for your next destination.

At Conecty, we are committed to providing you with a great shopping experience. That's why, in addition to your personal information such as full name, ID number, and address (to manage the shipment in the case of physical SIM cards), it is necessary for you to confirm what mobile device you have (make and model), as this can make your browsing experience positive or negative depending on your phone's technology.
For some plans, it's necessary to share information such as your passport number, IMEI, and EID, as these are used to activate the plan (all this information is confidential and protected by our personal data protection policy). Conecty works with the largest mobile operators in each country (due to the processing of personal databases) or we operate under the respective legislation. This has allowed us to offer the best coverage, signal strength, and speed over the past 10 years.

SIM card
Express delivery: You can receive your SIM the same day in Medellín and Bogotá if you make your purchase before 3:00 pm
Nextday deliveries: you can receive your SIM the next day for orders placed before 5:30 pm in Medellín, Bogotá, Barranquilla and Cali. For the rest of the country, shipping time is 2 to 4 business days.
eSIM
You will receive the email with the QR code within approximately 30 minutes to 3 hours. This applies between 5:00 AM and 10:00 PM, Monday through Sunday (we are still working to automate this process so you can receive it in minutes).

Absolutely! On our website, you can shop with peace of mind, knowing that your personal and transactional information is protected. At Conecty, we take every security measure, using secure hypertext transfer protocols (HTTPS) and SSL security certificates.

Saying YES would be an easy and obvious way to answer, however we want to give you some information and you will be the one to decide the answer to this question:
- We have been in the market for over 10 years, supporting international travelers who want to stay connected at all times, covering more than 190 destinations worldwide.
-By working with the largest mobile operators in each country, you'll be browsing on the main networks in each destination country.

You can find the full details of our policy at the following link